The Trouble With IT Innovation – People Get Dependent on Tech Too Soon

April 17, 2007

The California HealthCare Foundation’s iHealthBeat summarizes several recent articles on problems with the massive IT/connectivity project now underway in the UK.  This is the next-generation version of a “PC’s for PCP’s” (primary care doctor) we managed in Hungary as part of a World Bank/USAID initiative in the early 90’s.

People have the tendency to become dependent on these new systems too soon and drop redundant processes (like paper calendars).   Apparently that’s happened in the UK, where some children reportedly missed scheduled vaccinations as a result of tech problems.

There also appears to be a healthy dose of classic government-contracting problems:  delays, slowdowns, failure to adequately manage the project.

Reformers, beware.

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